FAQ

How long does normal delivery take?
Regular Post – Estimated delivery time from dispatch is 7-10 business days to major metro areas.  Please allow more time for rural and remote areas.


How long does Express Post take?
Express Post – Estimated delivery time from dispatch is 3-4 business days to major metro areas.  Please allow more time for rural and remote areas.


How much is postage and handling?
Regular delivery: $9.95
Express post: $34.95


Can I pay with my credit card?
Yes, you can use your credit card to pay as a guest through PayPal. 


How do I apply for a refund?
read our returns policy here: returns policy
or you can fill out our returns form here: returns form


Can we contact you if we need help?
Yes, please use our contact us form here: contact us


Where do I store my Will?
The New Zealand Will Kit has a whole section dedicated to Will Storage. It also tells you how to store your Will for free. 
Make sure you read this section as it is important the Executor can access your Will easily and when required.


Are the instructions easy to use?
The instructions are very easy to follow. Each clause is numbered and there are instructions for each clause as you go through. It is very easy to follow.


Is there a guide to help?
There is a Step by Step guide in The New Zealand Will Kit so you can refer to it for more detailed information.